Customer Care
Complimentary across India, insured end to end, wrapped to feel like an arrival. The journey of an Antimony piece begins the moment it leaves the studio, not the moment it reaches your door.
Free
Shipping across India
2‑4
Working days, metro
4‑7
Working days, non‑metro
Insured
End to end in transit
The Studio Promise
Each piece is cut, finished, and prepared with care before it ships.
The Promise
Every Antimony order ships at no cost to you within India, subject to courier serviceability at your pincode. The piece is insured in transit, tracked end to end, and prepared by hand before it leaves the studio. There is no minimum order value.
Processing
In‑stock pieces are quality‑checked and dispatched within 1 to 2 working days of order confirmation. Made‑to‑measure silhouettes, bridal commissions, and customised pieces follow a longer atelier timeline that is shared with you at the moment of order. We send a written confirmation the day your piece leaves the studio.
Metro Estimates
Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, Jaipur, and Chandigarh receive most orders within 2 to 4 working days from dispatch. Saturday deliveries are honoured where the courier network permits. A live tracking link is shared the moment dispatch is confirmed.
Non‑Metro Estimates
Tier‑2 and tier‑3 cities and towns are served by our courier partners with a slightly longer in‑transit window of 4 to 7 working days, subject to courier serviceability at your pincode. If your area is in a slower-scheduling zone, we confirm a revised delivery date in writing within twenty‑four hours of dispatch. If your pincode is not serviceable, we will contact you to coordinate an alternative.
Prepaid & Cash on Delivery
Antimony accepts prepaid orders via UPI, all major Indian credit and debit cards, net banking, and select international cards through our PCI‑compliant gateway. Cash on Delivery is available on most orders up to a reasonable order value, on confirmation by phone or WhatsApp. Prepaid orders are typically dispatched a day faster as no telephonic verification is required.
Tracking
The moment your piece is dispatched, you receive a confirmation by email and a tracking link by WhatsApp. The link refreshes in real time and shows every scan from the studio door to your doorstep. If a delivery attempt is missed, the courier reattempts the following working day at no cost; you may also reschedule directly through the partner.
Packaging
Each piece is folded and laid into Antimony tissue, sealed with the maison’s mark, and carried in a soft cotton dust pouch where the silhouette calls for it. A hand‑printed garment card accompanies every order with quiet care notes and the studio’s direct line. The outer carton is sealed, marked Fragile, and never printed with promotional clutter.
International
Worldwide shipping is offered on request, currently arranged piece by piece while the dedicated international storefront is being prepared. Duties, taxes, and customs charges at the destination are borne by the recipient. Please write to the studio for a tailored quote, transit time, and a confirmed dispatch date. A full international service is coming soon.
FAQ
Yes. Complimentary shipping is included on every Antimony order delivered within India, subject to courier serviceability at your pincode, with no minimum order value. There are no handling fees and no hidden charges at delivery.
In‑stock pieces dispatch within 1 to 2 working days and reach metro cities in 2 to 4 working days from dispatch, and non‑metro pincodes in 4 to 7 working days. Made‑to‑measure pieces follow a longer atelier timeline confirmed at the time of order.
Yes. The moment your piece leaves the studio, a live tracking link is sent by email and by WhatsApp. The link refreshes in real time and shows every scan from dispatch to delivery.
Yes, on most orders up to a reasonable order value, confirmed by phone or WhatsApp before dispatch. Prepaid orders are typically dispatched a day faster as no telephonic verification is required.
The courier reattempts delivery the following working day at no cost. You may also reschedule the attempt directly through the partner using the link shared at dispatch. If three attempts are missed, the piece is returned to the studio and we contact you to coordinate again.
International dispatch is currently offered on request while the dedicated international storefront is being prepared. Please write to [email protected] for a tailored quote, confirmed transit time, and dispatch date. A full international service is coming soon.
Yes. Every Antimony dispatch is insured end to end, from the studio door to your delivery address. In the rare event a piece is damaged in transit, please write to the studio within 48 hours of delivery and we replace the piece on the next working morning.
The Studio
For a tailored delivery date, an international quote, or a question that needs a human voice, write to the studio. We answer within a working day.
Continue
